Terms of Service

1. Agreement to Terms

Welcome to A²WebSolutions. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and A²WebSolutions ("Company," "we," "our," or "us") regarding your use of our website and web development services.

By accessing our website, engaging our services, or entering into a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our services.

These Terms apply to all visitors, users, clients, and others who access or use our services.

2. Services Provided

A²WebSolutions provides professional web development and related services, including but not limited to:

• Custom web development and application design
• UI/UX design and user experience optimization
• E-commerce solutions and online store development
• SEO and performance optimization
• Website maintenance and support
• Consulting and strategy services
• Other related web development services as agreed upon

Specific services, deliverables, timelines, and costs will be outlined in individual project proposals, statements of work, or service agreements.

3. Client Responsibilities

To ensure successful project completion, clients agree to:

• Timely Communication: Provide prompt responses to requests for information, feedback, and approvals
• Content and Materials: Supply all necessary content, images, logos, and materials in appropriate formats and with proper licenses
• Access: Provide necessary access to relevant systems, hosting accounts, and third-party services
• Accuracy: Ensure all provided information is accurate, complete, and does not violate any laws or third-party rights
• Feedback: Provide constructive feedback within agreed-upon review periods
• Payment: Make timely payments according to the agreed payment schedule
• Collaboration: Participate in scheduled meetings and maintain open communication throughout the project

Delays caused by client non-compliance with these responsibilities may result in project timeline extensions and additional charges.

4. Project Scope and Changes

Each project will have a defined scope of work outlined in a proposal or statement of work. Any requests for changes, additions, or modifications outside the original scope ("Scope Creep") will be:

• Documented in writing
• Subject to additional time and cost estimates
• Requiring mutual written agreement before implementation
• May impact project timelines and delivery dates

We reserve the right to decline change requests that significantly alter the project scope or compromise quality standards.

5. Payment Terms

5.1 Pricing and Invoicing

Project costs will be specified in individual proposals or agreements. Unless otherwise stated:

• All prices are quoted in USD or other agreed currency
• Prices are exclusive of applicable taxes, which will be added as required by law
• Invoices are issued according to the agreed payment schedule
• Payment is due within 15 days of invoice date unless otherwise specified

5.2 Payment Schedule

Typical payment schedules include:

• Initial deposit: 50% upon project commencement
• Progress payments: As agreed for larger projects
• Final payment: 50% upon project completion and before final delivery

Specific payment terms may vary based on project size and scope.

5.3 Late Payments

Late payments may result in:

• Suspension of work until payment is received
• Late fees of 1.5% per month (or maximum allowed by law) on overdue amounts
• Withholding of project files and source code until full payment
• Legal action to recover outstanding amounts, including collection costs and attorney fees

5.4 Accepted Payment Methods

We accept payment via bank transfer, credit card, PayPal, and other methods as agreed upon. Payment processing fees may apply.

6. Intellectual Property Rights

6.1 Client-Provided Materials

You retain all rights to content, logos, trademarks, and materials you provide. By providing materials, you grant us a non-exclusive license to use them solely for the purpose of completing your project.

6.2 Developed Work

Upon full payment, you will own the custom work created specifically for your project, including:

• Custom design elements created for your project
• Custom code written specifically for your project
• Final deliverables as specified in the project agreement

6.3 Excluded Items

The following remain our property or are licensed from third parties:

• Pre-existing code, frameworks, and libraries
• Third-party plugins, themes, and software
• Development tools, processes, and methodologies
• Reusable code components and templates

6.4 Portfolio Rights

We reserve the right to display completed projects in our portfolio, case studies, and marketing materials unless otherwise agreed in writing. We will not disclose confidential information or sensitive business details.

7. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the project. This includes:

• Business strategies and plans
• Technical specifications and proprietary methods
• Customer data and business information
• Any information marked as confidential

This obligation continues for 3 years after project completion, unless otherwise specified in a separate Non-Disclosure Agreement (NDA).

8. Warranties and Disclaimers

8.1 Our Warranties

We warrant that:

• Services will be performed with reasonable skill and care
• Work will substantially conform to agreed specifications
• We have the right to provide the services
• Developed work will not knowingly infringe third-party rights

8.2 Bug Fixes and Support

We provide a warranty period (typically 30-90 days) for bug fixes related to our work. This covers:

• Defects in our code or implementation
• Issues that prevent agreed functionality from working

The warranty does not cover:

• Changes made by you or third parties after delivery
• Issues caused by hosting, third-party services, or external factors
• New feature requests or enhancements
• Normal wear and tear or technology obsolescence

8.3 Disclaimers

EXCEPT AS EXPRESSLY PROVIDED, ALL SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that websites will be error-free, uninterrupted, or achieve specific business results. Website performance depends on various factors beyond our control, including hosting, user behavior, and market conditions.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability for any claims arising from our services shall not exceed the total amount paid by you for the specific project in question
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption
• We are not responsible for losses caused by third-party services, hosting providers, or factors outside our reasonable control

Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.

10. Indemnification

You agree to indemnify and hold harmless A²WebSolutions, its officers, employees, and contractors from any claims, damages, losses, or expenses (including attorney fees) arising from:

• Content and materials you provide
• Your breach of these Terms
• Your violation of any law or third-party rights
• Your use of the delivered website or application
• Modifications made by you or third parties after project delivery

11. Project Timelines and Delays

We strive to meet agreed project timelines. However, timelines are estimates and may be affected by:

• Delayed client feedback or approvals
• Scope changes or additional requests
• Technical challenges or third-party dependencies
• Force majeure events

We will communicate any anticipated delays promptly. We are not liable for damages resulting from project delays unless caused by our gross negligence.

12. Termination

12.1 Termination by Client

You may terminate a project by providing written notice. Upon termination:

• You must pay for all work completed up to the termination date
• You must pay a termination fee (typically 25% of remaining project value)
• We will deliver work completed to date upon full payment
• All deposits and payments made are non-refundable

12.2 Termination by Company

We may terminate services if:

• You breach these Terms or fail to make timely payments
• You provide false or misleading information
• Continued service would violate laws or our policies
• Project requirements involve illegal or unethical activities

Upon termination by us for cause, you remain liable for all amounts due, and no refunds will be provided.

13. Hosting and Third-Party Services

Unless specifically included in our services:

• Hosting, domain registration, and third-party services are your responsibility
• You must maintain necessary licenses for third-party software and services
• We are not responsible for third-party service failures or changes
• Ongoing maintenance and updates require a separate agreement

We can provide recommendations and assistance with setup, but ultimate responsibility for these services rests with you.

14. Browser and Device Compatibility

Unless otherwise specified, websites will be developed to work on:

• Current and previous major versions of Chrome, Firefox, Safari, and Edge
• Common mobile devices (iOS and Android)
• Standard screen resolutions and responsive breakpoints

Support for legacy browsers (e.g., Internet Explorer) or specific devices requires explicit agreement and may incur additional costs.

15. Acceptable Use Policy

You agree not to use our services for:

• Illegal activities or content that violates laws or regulations
• Fraudulent, deceptive, or misleading purposes
• Harassment, hate speech, or discriminatory content
• Malware, viruses, or harmful code distribution
• Infringement of intellectual property rights
• Spam or unsolicited communications
• Adult content or gambling (unless properly licensed)

We reserve the right to refuse service or terminate projects that violate this policy.

16. Dispute Resolution

16.1 Informal Resolution

In the event of any dispute, both parties agree to first attempt to resolve the matter through good-faith negotiation.

16.2 Mediation and Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration in accordance with applicable arbitration rules, rather than in court. The arbitration will be conducted in English, and the decision will be final and binding.

16.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which A²WebSolutions operates, without regard to conflict of law principles.

17. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, terrorism, pandemics, labor disputes, government actions, or technical failures. Performance will be suspended during such events and resumed when possible.

18. General Provisions

18.1 Entire Agreement

These Terms, together with any project proposals or agreements, constitute the entire agreement between parties and supersede all prior communications.

18.2 Amendments

We may update these Terms from time to time. Material changes will be communicated to active clients. Continued use of services constitutes acceptance of updated Terms.

18.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

18.4 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

18.5 Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations to a successor entity.

18.6 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, or employment relationship.

19. Contact Information

For questions regarding these Terms of Service, please contact us: